Our Team

Our service promise is simple Repair Improve Maintain – to ensure this happens every time we have always kept our management team lean and responsive…

John Groves CEO – John founded the Action Response in 2003. Applying his leadership experience and discipline gained following a Special Forces Services career, he continues to be dynamic in leading London’s leading and trusted property maintenance organisations.

Otis Baptiste COO – Overseeing day to day operations, contract discussions and new business alongside John our CEO, Otis brings a wealth of experience gained over more than a decade in construction, maintenance and customer service and has an avid solution focus.

Peter Almeida, Plumbing Manager – Taking the operational lead on plumbing services, Peter is committed to ensuring all operatives are fully informed about each development and deliver the best service possible. His knowledge of plumbing and attention to detail enhances our service to you.

JP & Niel, Contract Managers – Each contract is fully planned, costed and delivered by a competent contracts team; headed up by either JP or Niel, whose attention to detail, innovation and best practice is shared by every project team member.

…we realised early on how important it is to understand thie client requirements and create bespoke workflows or processes within our business to align with the expectations of your customer, thereby enhancing your brand – and our reputation. For an informal discussion focused on how we can work together now or in the near future contact us on 0203 405 4444.